Delivery
At Power Trail, a Nitecore specialist in Canada, we reliably deliver your power banks, headlamps, flashlights, batteries, and outdoor gear. Here's everything you need to know:
TIMES – TRACKING
As soon as your order ships, you will receive an email with your tracking number so you can follow its delivery. Orders are shipped via Canada Post, UPS or Purolator, depending on the destination and order value, to provide you with fast and efficient delivery. If you prefer, you can select the Canada Post with signature option at checkout for secure, hand-delivered service (see Shipping Fees).
Express shipping and processing times
We offer an express shipping service. Orders placed before 12:00 p.m. (noon) are generally dispatched the same day. However, please allow 24 to 48 hours for order processing. Once dispatched, express delivery generally takes 1 to 3 business days, depending on the delivery location and the carrier service selected. Delivery times are estimates and may vary, particularly for remote areas, weekends, holidays, or carrier-related delays.
Shipping Canada :
Canada Post : 1 to 9 business days (this time may be longer for remote areas)
UPS : 1 to 5 business days
Purolator : 1 to 5 business days
Shipping United States :
Canada Post : 4 to 7 business days
UPS: 1 to 5 business days
International Shipping :
Canada Post : 6 to 60 business days depending on the service
UPS : 1 to 5 business days
Please note www.powertrail.ca is not responsible for lost or stolen packages. For added peace of mind, we recommend the Canada Post with signature option.
SHIPPING FEES
Shipping Canada :
A flat fee of $11.90 applies to orders under $79* before taxes and weighing less than 2 kg. Orders of $79 or more before taxes ship free.
Canada Post with Signature Option:
By default, PowerTrail selects the most suitable carrier for your order. If you prefer delivery by Canada Post with signature required upon receipt, you can select this option at checkout:
• $5.90 for orders of $79 or more before taxes
• $16.90 for orders under $79 before taxes
Your parcel will only be released upon signature, so it won’t be left at your door.
Please note that higher shipping fees may apply in the following situations : You live in an area that the carrier considers remote or difficult to reach (Example: Magdalen Islands, Kuujjuaq). *Free shipping does not apply to oversized items and deliveries to remote areas.
Shipping United States :
A fixed fee of $14.9 will be applied for orders with a total amount before taxes of less than $170* and less than 0.5 kg. When the order is more than $170 before taxes, delivery of the order will be free for the consumer.
Please note that higher shipping costs may apply in the following situations : You live in an area that the carrier considers remote or difficult to reach (Example: Hawaii, Alaska) *Free shipping does not apply to oversized items and deliveries to remote areas.
Shipping International :
Shipping costs are calculated based on the weight of your order and the delivery service you choose
BUSY PERIODS
Please note that during major events such as Black Friday, Cyber Monday, Boxing Day, etc., it is possible that the processing time for orders placed online may be slightly affected.
That said, during this period, a handling time of 3 to 4 business days is added to the usual delivery time (excluding weekends and holidays). We thank you for your understanding.
INCORRECT OR INCOMPLETE ADRESS
.If a package is returned to us by the carrier because the address provided by the customer at the time of purchase was incorrect, incomplete, or insufficiently detailed to allow delivery, the reshipping costs will be entirely borne by the customer. The order will only be reshipped once the applicable shipping fees have been paid. If the customer prefers to cancel the order, the original shipping costs and any applicable payment processing fees may be deducted from the refund amount.